Appearance
Plan & Billing (Subscription)
Module: Plan & billing Where to find it: The user menu (your avatar, top right) → Plan & billing. Scope: Account-wide. You have one subscription, and it covers every site in your account — not one per site. Who should read this: The account super-administrator. This is the only role that can view or change the plan; other users, however senior, will not see the menu entry.
1. How plans work
Wadood has two plan levels, plus a third you arrange with us directly:
| Plan | What it's for |
|---|---|
| Basic | The starting plan. Everything you need to build and publish a small number of sites. |
| Extended | For growing beyond the Basic limits — more sites, more environments, and allowances you can scale. |
| Custom | Dedicated infrastructure, a private database, or bespoke limits for a large team. Arranged with us; not self-service. |
Two things are worth understanding up front, because they explain most of what the screens do:
- There is no "free plan". Basic is a real, priced plan — it simply starts with a free trial window, during which you are not charged. When that window ends, continuing on Basic means paying for Basic.
- Billing is annual. Every plan is priced per year. The price is worked out from what you select: each item has a monthly price per unit, multiplied by how many units you choose, multiplied by twelve.
You can move to Extended at any time — you do not have to wait for your trial or your year to end.
2. What each plan includes
Some limits are structural — they're the same for everyone on that plan:
| Basic | Extended | |
|---|---|---|
| Websites | Up to 3 | Unlimited (bounded by your storage, not by a count) |
| Environments | Development and Production | All five — Development, Staging, UAT, Authoring, Production |
| Dynamic pages | ✅ Included | ✅ Included |
Others are metered — you choose how much you need (see next section).
Why "unlimited" websites still has a ceiling. On Extended, sites themselves are free structure; what you actually consume is content and files. So there's no site counter to hit — you're limited by your data and media storage instead.
3. The three metered items
Three things are measured and purchasable:
| Item | What it covers |
|---|---|
| Users | How many people you can invite into the account. |
| Data storage | Your content — pages, elements, data items, form submissions. |
| Media storage | Files in the File Manager — images, video, documents. |
Each one works the same way: an allowance per unit, and a quantity of units.
- On Basic, every item is fixed at one unit. You get the Basic allowance and cannot scale it — that's the point of the plan level.
- On Extended, each item has a smaller unit that you can buy several of, up to a maximum. That's what "Quantity" and "Max" mean in the change-plan dialog.
The exact allowances, unit prices and maximums are shown live in Manage plan → Change plan, and are the authority. They are not repeated here, because they can change and a documentation page that quietly goes stale is worse than one that sends you to the real numbers.
You cannot mix levels. Every item has to be on the same plan level — the dialog will tell you: "Pick the same plan level for every item — Basic and Extended cannot be combined."
4. The three screens
Plan & billing opens into a section with its own side navigation:
4.1 Account info
Your current state at a glance: which plan you're on, whether you're in the free trial, your annual price, and the date your plan renews (or your trial ends). Below that, Usage shows all three meters — how much of each allowance you're actually using.
A Renew button is always available here. You don't have to wait for expiry to use it.
4.2 Manage plan
Three plan cards — Basic, Extended and Custom — with your current one highlighted. Change your plan opens the dialog where you pick a level and, on Extended, set the quantity for each item.
As you change the selection, the dialog shows a running estimated annual total. When you're ready, Review change asks the server to price it properly and tell you exactly what kind of change it is and what you'll pay.
4.3 Payment history
Every charge, oldest to newest: the date, what kind of change it was, the plan, what period it covers until, and the amount. Each row is a permanent record — it keeps the figures as they were charged, so an old receipt stays correct even after prices change.
5. The four kinds of change
You don't choose the type of change — you choose what you want, and Wadood works out which of these it is:
| Shown as | What it is | When |
|---|---|---|
| Upgrade | Moving up a plan level | Any time |
| Renewal | Paying to continue your current plan for another year | Any time; required once expired |
| Top-up | Increasing a meter part-way through your year | While your plan is live |
| Move to Basic | Dropping down a plan level | Only at renewal |
Upgrades take effect immediately
You pay for a full year at the new configuration, and your new allowances apply straight away.
Early renewal doesn't lose you time
If you renew before your plan expires, the new year is added from your current end date, not from today. You don't forfeit the time you already paid for.
Top-ups are prorated
Adding a user or more storage mid-year doesn't cost a full year. You're charged for the increase only, for the months remaining, and your renewal date stays where it was — the full new configuration is then priced normally at your next renewal.
Reductions wait for renewal
Anything that makes your plan smaller — moving to Basic, or reducing a quantity — happens at renewal, not immediately. Your current plan is already paid for and stays active until its end date, so there's nothing to refund and nothing is taken away early. The screen will say so and offer the change when the time comes.
Two conditions apply when you do reduce:
- Your usage has to fit first. If you're using more than the smaller plan allows, the change is refused and the screen names the item that's over. Delete or reduce, then try again.
- Moving to Basic asks you to accept the consequences — you'll be limited to 3 websites, only Development and Production, and Basic allowances. You tick to confirm you understand before it can go through.
6. Paying
Payment is handled by PayPal, and the confirm step takes you to a dedicated checkout page.
- Make your selection and choose Review change.
- Check the summary — the change type and the amount you'll actually pay.
- Confirm and pay takes you to checkout.
- Approve the payment in the PayPal window.
- You're returned to Wadood and your plan is updated.
A receipt is emailed to you, and the charge appears in Payment history.
You do not need a PayPal account balance — PayPal accepts cards. Wadood never sees or stores your card details.
If something goes wrong mid-payment — the window closes, your connection drops — don't pay again. Wadood reconciles with PayPal automatically and will finish applying a payment that went through. Check Payment history before retrying; if a charge is listed, it worked.
7. What happens if you don't renew
This is the part worth reading before you need it.
Your sites stay online when your subscription lapses. Expiry does not take your websites down and does not lock you out of the admin — you can keep building and your visitors keep browsing.
What you get instead is a 30-day notice window, and a warning in the admin naming the exact date:
"Your subscription has expired. Your sites stay online for now — renew before they are permanently removed on …"
Renew any time in those 30 days and nothing is lost.
If the window passes without renewal, your websites are permanently removed — every site, its content, and its files. This cannot be undone.
What survives: your account, your users, your roles, and your subscription record. Renewing after removal gives you a working, empty account — not your content back.
If you need more time, contact us before the date, not after. Removal is irreversible; an extension is easy while the sites still exist and impossible afterwards.
8. Tips & common pitfalls
- Only the super-administrator sees this. If someone can't find Plan & billing, that's the reason, not a bug.
- One subscription, whole account. Adding a site doesn't add a bill; it consumes the allowances you already have.
- Renew early rather than late — you don't lose the remaining time, and it clears the expiry warning.
- Adding a user mid-year is cheap, because top-ups are prorated. Don't over-buy at renewal "just in case".
- Plan reductions need planning. They only happen at renewal and your usage has to fit by then. If you intend to move down, clear the space before your renewal date, not on the day.
- Check Payment history before re-paying anything. It's the record of what actually went through.
- Watch your storage on Extended, not your site count. Unlimited sites means storage is the thing that will stop you.